SUNCEBEAT FESTIVAL CROATIA TERMS & CONDITIONS

TICKETS, ADMISSION AND CANCELLATION

  1. Upon booking a ticket you are agreeing to these Terms and Conditions.
  2. The Event Organiser (“Suncebeat Festival”) reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the Suncebeat website www.suncebeat.com . Please check the FAQ’s section regularly for changes and to ensure you have up to date information as these are binding on you. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.
  3. Tickets are sold through our various official ticket agents, namely Eventbrite, Festicket, Skiddle, Liveit, Fatsoma, Love Music Travel & Entrio who act on behalf of the Organisers and Promoters of the event.
  4. In the event you purchase tickets payable on monthly payment plans, should you miss any of your monthly payments it will result in the cancellation of your ticket with no refund.
  5. The Organisers reserve the right to refuse admission.
  6. Only valid tickets will be accepted on presentation at the event. Valid photographic ID must be shown when presenting your ticket.
  7. Admission is at ticket holder’s own risk. The Organisers will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the actions of other patrons or third parties or force majeure
  8. Refund Policy: Bearer’s Ticket is not redeemable for cash. Once Venue gates open, the Event, on that particular date, shall be deemed to have been delivered in its entirety and not subject to any refunds. Upon Event cancellation by The Event Organiser, Event Organiser may, in its sole and absolute discretion, elect to either issue a full or partial refund to Purchaser, not issue any refunds, or reschedule the Event. Upon the cancellation of the entire Event, including, but not limited to events not within Event Organiser’s control, governmental acts, acts of God, riots, production delays, strikes, natural disasters, communicable diseases, inclement weather (regardless of severity), or inaccessibility or unavailability of the Venue, Event Organiser may, in its sole and absolute discretion elect to either, (a) issue Purchaser a full or partial refund, (b) postpone the Event for a future date and/or (c) offer Purchaser a comparable “make good.” Delayed Venue gate openings and/or Bearer’s inability to access any parts of the Venue or Event due to health and safety regulations, Event Organiser’s policy(ies), emergency and/or partial or complete Event or stage shutdown or evacuation, performance or Event delays and inclement weather shall not entitle Purchaser (or Bearer as holder of the ticket) to refunds or future credits. Under no circumstances shall Purchaser (or Bearer as holder of the ticket) be entitled to any type of refund or exchange due to weather or governmental acts. If the Event Organiser elects to issue a refund, which is in Event Organiser’s sole and absolute discretion, the Purchaser shall be refunded an amount up to the face value of the Ticket(s) only. If the Event organiser elects to reschedule the Event for a future date, Purchaser shall not be entitled to a refund. Under no circumstances shall Purchaser be entitled to a refund of any shipping, handling or other processing and service fees. At all times prior to the Event, Event Organiser reserves all rights to cancel or postpone the Event or to change the Venue, artist lineup, times and dates of the Event, or other Event details without prior notice to Purchaser or Bearer. Event Organiser shall not be responsible for any exchange rate losses to Purchaser during the order or refund process. ALL TICKET SALES ARE FINAL. THERE SHALL BE NO TICKET REFUNDS AND/OR TICKET EXCHANGES. This Event is “Rain or Shine” and is “Standing Room Only.”
  9. Wristbands that are removed from the wrist, lost or have been tampered with will be deemed invalid and will not be replaced. If you do not have a valid wristband you will be refused admission to the site or may be removed from the site. Wristbands issued by Suncebeat remain the property of Suncebeat until the end of the festival and must be worn for the duration of the event.
  10. As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for security purposes.
  11. AGE POLICY – We welcome people of all ages to the main festival site, however all Boat Parties any children must be accompanied by an adult with valid event & boat party tickets and evening events at Barbarella’s nightclub are for over-18s only. A responsible adult MUST accompany any person who is under the age of 16 at the main festival site. Identification will be required and under-18s will be refused entry without an adult.  Children are welcome at the main festival site. Under 16’s go free, everyone aged 16 years or older must have a ticket.
  12. NON-DISCRIMINATION OR HARRASMENT
  1. Suncebeat Festival is committed to providing a welcoming, open-minded and safe environment for everyone. All guests should be able to enjoy the event within an atmosphere of respect and tolerance.
    2.Each and every guest should feel welcome to participate in the event free of any type of threat, intimidation, harassment or unwanted advances.  Therefore we reserve the right to take action that we deem appropriate if anyone engages in inappropriate / threatening behavior or harassment (including expulsion from the event).
    3.We take all feedback seriously.  If you witness any type of intimidation, harassment or if you are made to feel uncomfortable by someone else’s behavior, please inform our festival staff.
  1. SEARCH POLICY
    1. For the safety of our customers and staff, security will be conducting stringent searches at the gate.
    2. Anyone found to be carrying illicit items will have them confiscated and may be removed from the festival and handed over to the police where necessary.
    3. Please do not attempt to bring any of the following items inside the event:

Fireworks, laser pens, or flares / Alcohol, illicit drugs, or legal highs including nitrous oxide / Animals (with the exception of guide dogs)/ Selfie sticks / Anything which could be considered an offensive weapon / No glass / Any form of seating other than wheelchairs is not allowed.

  1. DRUGS POLICY
    1. Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police will be called to attend.
  1. ON SITE ACCOMMODATION
    1. Customers staying in Apartments and other luxury accommodation will be required to present a credit card against damages to the accommodation.  On arrival customers will be required to sign a waiver against any damages – this contract is between the customer and the Garden site and the festival accepts no liability for the deposit process of this accommodation.
    2. Failure to present a credit card for deposit on arrival will result in a void booking with no refund.
    3. The card will be used to insure against damages – no charges will occur without notice.
    4. The festival can accept no responsibility or liability to any damages to possessions or person whilst staying at the site.
    5. Customers staying on the site must also have a festival pass to access the accommodation.

OFF SITE ACCOMMODATION is booked through partner agencies or 3rd parties. Suncebeat Festival accepts no responsibility for accommodation booked through these vendors.

  1. BOAT PARTIES
    1. You must have a Suncebeat Festival ticket (8 Day pass, 1 day pass or weekend pass for the specific day of the voyage) to attend a boat party.
    2. Full names must be provided at point of purchase for every ticket.
    3. In order to board your boat every ticket holder will need to produce photographic I.D in their name – as you will likely be handing your passport in to your accommodation we advise you bring a photocopy with you. NO I.D, NO boat party.
    4. Suncebeat Festival accepts no responsibility if you do not make one or more of your boat parties due to the late running of others.
    5. In the unlikely event that a boat party is cancelled or delayed for any reason boat party tickets are non refundable.
  1. GENERAL
    1. The artist and performer line-up and all billed attractions are subject to change at any time without notice. (this includes boat parties)
    2. Strictly no commercial activities or trading on site unless previously agreed by the Promoter.
    3. Suncebeat Festival accepts no responsibility for goods or services purchased from third party traders.
    4. As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for security purposes.
    5. The tented arenas and other areas of the event are designated No Smoking areas, this is in accordance with Smoke Free Regulations, Failure to comply with these regulations and event signage may result in ejection.
    6. Warning: exposure to loud and excessive music may be damaging to your hearing.
    7. Pyrotechnics, lasers, smoke machines, strobe lighting and other special effects may take place during some performances.
    8. The Name on the Ticket must match with the ID presented at the box office or entry could be refused. NAME CHANGES ARE NOT PERMITTED AFTER  1st JUNE 2021 AT ALL (Name changes must be carried out by yourself by going into the booking, if you wish us to make these changes on your behalf a fee will be charged)